General terms and conditions of sale

1 - PREAMBLE

The general terms and conditions of sale are brought to the attention of each of our customers in order to enable them to place an order.

The website is solely for strictly personal usage. The website’s content and structure are protected by copyright and intellectual and industrial property rights (registered brands and models).
Any partial or complete reproduction or usage in any format of any item on the website (text, images, logos, graphics, packaging, photos etc) for other purposes is forbidden. 
Failure to comply with this prohibition constitutes an infringement of copyright for which the counterfeiter may be held civilly and criminally liable.
Information on the website is non-binding and may be subject to modification without any advance notice being given.
Maison des Forestines reserves the right to change these general terms and conditions of sale at any time.

2 - APPLICATION AND ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE

The general terms and conditions of sale are brought to the attention of each of our customers in order to enable them to place an order. 

Accordingly, placing an order implies that the customer has fully accepted these general terms and conditions of sale without any reservations. 

No special or other general customer conditions can prevail over these conditions without the express agreement of Maison des Forestines.

3 - PLACING AN ORDER AND ORDER CONFIRMATION

The customer undertakes to accurately complete the order form and fill in the various sections (name, delivery address, payment method etc). If the recipient’s address details are incorrectly listed, Maison des Forestines cannot be held liable for the order not being delivered.
The cost of redirecting the parcel to another recipient or a new delivery address will be borne by the customer.
Maison des Forestines reserves the right to refuse any order on the grounds of incomplete customer information or for any other legal reason.
We undertake to inform you within two working days of receiving your order if we are unable to honour it.
The legal seven-day cooling off period does not apply for perishable foodstuffs supply agreements, such as confectionary and chocolate, meaning that the customer waives the right to invoke it.
However, changes or cancellation of the order may be taken into account when the order is being prepared (and has not been dispatched). The price will be refunded but a €10 penalty may be charged for administrative and management fees.

4 - PRICING

The prices listed on the order slip are in euros and inclusive of tax. VAT at 20% or 5.50% applies to orders being sent to mainland France, French overseas territories and departments, Corsica and EU countries.
Maison des Forestines is free to change the tariff.
Postage and packing is not included in the price and must be paid for each parcel sent.

- For mainland France, postage and packing varies depending on the total order amount:

-    Up to €38…..€8 inclusive of tax
-    €39-76…..€12.30 inclusive of tax
-    €77-121…..€14.60 inclusive of tax
-    €122-289…..€19.30 inclusive of tax
-    Free-of-charge for orders of €290 and over when sent to the same address in mainland France.

- Set price of €23 inclusive of tax for French overseas territories and departments and the EU.
- Set price of €32 for US and Canada.

Please contact us for other destinations not included on the list.

The cost of postage and packing appears in your basket before you confirm your order.
However, we reserve the right to change shipping costs for any non-standard orders (very heavy orders). 
No import taxes are applied in EU countries.
For other countries, customs duties and taxes to be paid must be borne by the customer and paid on delivery.

5 - PAYMENT ON ORDER

Payments must be made in full online by bank card: Visa, Eurocard, MasterCard or American Express. 
Payments may also be made by cheque. In this case, the order is dispatched once the cheque has been received.
The forestines.fr website has entrusted its payment system to the Crédit Agricole, which guarantees the security of online payments. We guarantee that your bank details will remain completely confidential via the SSL protocol which automatically verifies your ID when paying by bank card and encrypts all data exchanges in order to guarantee confidentiality.
We do not have access to and we never keep your bank card information.

The currency used for transactions is the euro.
The amount debited from the account linked to the bank card being used will depend on the euro exchange rate on the day of payment and any bank charges applied by the issuing bank.
Orders must be paid in full in order to be registered. Orders that have not been paid for cannot be delivered. In accordance with the law of 12 May 1980, goods remain the property of Maison des Forestines until the order has been paid in full.
An order invoice will be sent to the customer if requested from Customer Services (forestines@orange.fr).

6 - PRODUCT DELIVERY

Orders are prepared and packed by Maison des Forestines in packaging that is closed, strong and contents and shipping appropriate.
The customer is responsible for providing the name and address of the recipient. This information must be clear and precise to enable the order to be delivered. 
Maison des Forestines cannot be held liable for a delivery being returned due to an incorrect address or if being impossible to deliver to the address provided. In this case, the customer will be charged the full cost of redirecting the package.
Orders cannot be sent to PO boxes or poste restante.
Having confirmed the order, Maison des Forestines undertakes to process it and send it to the agreed destination using the carrier of its choice: Colissimo expert entreprise or a courier service.
Maison des Forestines insures the goods up to the place of delivery but the recipient is responsible for checking the package in the presence of the courier. Any anomalies noted on delivery must be noted on the delivery slip and confirmed by registered mail.
Failure to comply with this clause means that no refunds can be requested from the courier.
If the recipient is absent and nobody is available to accept delivery of the parcel, the courier will leave a card. 
Under no circumstances can Maison des Forestines be held responsible for the products being spoilt in any way due to the package being collected late from the courier.
Similarly, Maison des Forestines cannot be held liable if the package is not collected and is returned to our premises. No damages or refunds of any kind can be claimed.

Orders are prepared at the following address: 
Maison des Forestines - 3 place Cujas- 18004 Bourges cedex – tel.: +33 (0) 2 48 24 00 24

Delivery times 
Delivery times depend on the recipient’s location and the time of year.
Mainland France: 48 hours.
French overseas territories and departments and the rest of the world: five to ten working days depending on the destination.


Delivery times are guaranteed:
-    Apart from cases of force majeure.
-    Apart from in the event of Post Office and courier service strikes.
-    Provided that the delivery address is correct, accurate and complete.
-    Provided that someone is available to receive the order.

All orders placed on Fridays, Saturdays and Sundays are dispatched the following Tuesday.
Delivery times may be longer in busy periods (December).

 

7 - PRODUCT UNAVAILABILITY

Product and services availability is provided on the website for information purposes.
It only becomes definitive once an order has been confirmed.
Complaints about unavailability cannot be made to Maison des Forestines if the customer has been informed before the order is delivered.

 

8 - CLAIMS AND DISPUTES

Claims and disputes will always be carefully considered, with the company always presuming that the person who is raising the issue is doing so in good faith.
The customer must ensure that the delivery matches their order when they receive it.
Precise reservations about any damaged products must be set out, dated and signed on the delivery slip.

Any complaints must be made by recorded delivery signed-for mail within 48 hours of receiving the order to the Maison des Forestines Customer Services department:

Maison des Forestines - BP 208- 18004 Bourges Cedex

You can also contact us by email using the 'Contact us' section on the website.
No complaints will be accepted once the 48 hour cooling-off period has ended.

(Complaints must be justified and accompanied by evidence of the damage sustained - waybill, photo of the package and / or product received etc)
The customer may opt for a refund or a fresh delivery once the complaint has been accepted.

The customer is solely responsible for their choice of products, their storage from the date of delivery and their usage.
In this respect, customers’ attention is drawn to the fact that they must not consume products beyond the use-by dates indicated on the label. Our sweets must be stored at a temperature that does not exceed 20°C (64.4-68F). As the composition of each product is listed and on the product packaging, Maison des Forestines may under no circumstances be held liable if the customer is allergic to one or more of its ingredients.

9 - RIGHT TO ACCESS AND CORRECT INFORMATION

Maison des Forestines is concerned about protecting your privacy and takes steps to ensure that your personal information remains totally confidential.
When purchasing from us, only the information needed to properly process and follow up your order is requested (surname, first name, full address, email and telephone number). Information inputted online is saved on a secure server and is immediately encrypted.

Under no circumstances will your contact details, name and email address be passed on to third parties.
Maison des Forestines strictly applies law 78-17 of 6 January 1978 on personal data protection and the resulting professional ethical principles with regard to the personal information that you may send us when placing an order on our website.

The information is protected, declared to CNIL (French data protection authority) and is exclusively used to properly process your order. You have the right to access, change, correct and delete your personal informations.

10 - RESTRICTIONS

The customer is not authorised under any circumstances to sell on the goods, which are for personal use only

11 - ACCESS TO PERSONAL DATA

Any user who has registered their personal information on the website either directly or indirectly can ask the site administrator to send this information to them and if necessary get the information corrected in accordance with law number 78-17 of 6 January 1978 on personal data protection.

The forestines.fr website has entrusted its payment system to Crédit Agricole, a bank that specialises in secure online payments. We guarantee that your bank details will remain completely confidential via the SSL protocol which automatically verifies your ID when paying by bank card and encrypts all data exchanges in order to guarantee confidentiality.
We do not have access to and we never keep your bank card information.